Companies in the production industry are currently faced with a multitude of challenges, such as increasing globalization, shortening innovation cycles and growing competition. For this reason it is increasingly important to build long-lasting relationships with customers to stand out from the competition and achieve long-term success. Customer retention and customer value should thus be central to all corporate decisions. The CRM industry solution ORBIS ManufacturingONE is ideally adapted to the specific requirements of companies in the mechanical engineering, electronics and high tech industries, as well as in the production and service-oriented industries. ORBIS ManufacturingONE offers industry-specific functionality for the efficient handling of your business processes in marketing, sales and service.
- Customer portfolio management
- Customer value analysis and segmentation
- Tender and order management
- Opportunity and project management
- Organizational and territory management
- Sales process management
- Contact and activity management
- Sales planning and control
- Service management
- Marketing planning and promotion management
- Planning, performance management and analysis
Learn more about the advantages of ORBIS ManufacturingONE and Intershop! We would be glad to provide reference cases and integration best practices. If you need further information, please contact us.