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Microsoft Dynamics CRM

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CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not maximizing your business relationships. Imagine misplacing customer contact information, only to learn that your delay pushed your client into the arms of a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized program where your people can log and track customer interactions, your business falls behind schedule and out of touch.

Solution Capabilities:

  • Customer segmentation
  • Data extraction and cleansing
  • Analytics and reporting
  • Lead and opportunity management
  • Account and contact management
  • Forecasting and sales analytics
Learn more about the advantages of Microsoft Dynamics CRM and Intershop! We would be glad to provide reference cases and integration best practices. If you need further information, please contact us.

Information about Microsoft

Intershop offers an innovative cloud-based e-commerce technology as a scalable solution in Microsoft's Azure cloud platform. In conjunction with the Synaptic Commerce architecture geared for extensibility, further successive cloud-based solutions such as Dynamics AX, Dynamics CRM or Power BI will be provided. This lays the foundation to offer industry-specific solutions.