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Microsoft Dynamics CRM

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Microsoft Dynamics CRM is the customer relationship management solution that helps your sales, marketing, and customer care teams work as one to deliver personal experiences across every interaction of your business. Microsoft Dynamics CRM is a business app that helps you track all your customer interactions and data. With Dynamics CRM, you can easily share customer information with all your people, through multiple channels. Everyone in your company has the full picture of what your customers want and need.  Dynamics CRM easily works with programs you already know how to use. Simple integration with Outlook makes communication management a breeze. Email campaigns can be automated and Excel spreadsheets can be imported without losing formatting. Dynamics CRM offers best-in-class features to grow your business’s efficiency and productivity. Manage calendars with your own Cortana personal assistant. Use customer data to gain the insights you need to qualify prospects. Learn what your customers really think with Microsoft Social Engagement. Microsoft Dynamics CRM helps improve the management of your business, so you can focus on the most important part- your customers.

Solution Capabilities:

  • Customer segmentation
  • Data extraction and cleansing
  • Analytics and reporting
  • Lead and opportunity management
  • Account and contact management
  • Forecasting and sales analytics
Learn more about the advantages of Microsoft Dynamics CRM and Intershop! We would be glad to provide reference cases and integration best practices.

Information about Microsoft

Intershop offers an innovative cloud-based e-commerce technology as a scalable solution in Microsoft's Azure cloud platform. In conjunction with the Synaptic Commerce architecture geared for extensibility, further successive cloud-based solutions such as Dynamics AX, Dynamics CRM or Power BI will be provided. This lays the foundation to offer industry-specific solutions.