Loquium is not a simple Customer Support Software, it offers a full customizable interactive chat service that allows website/e-store visitors to share conversations between them and with website agents (sales representatives/coaches/administrators...) and also features a powerful broadcast tool that allows targeted marketing campaigns. With Megaphone, integrate the "social channel" in your Marketing Plan and stay aware of what is happening on your website/e-store, interact with your visitors and improve the conversion rate, let them be your marketers: shoppers trust each other more than they trust the sales representatives. Megaphone helps you geo-locate your website/e-store visitors and keep track of their activity such as the most visited pages, the recurring conversations themes, etc.
Learn more about the advantages of Loquium and Intershop Communications AG! We would be glad to provide reference cases and integration best practices. If you need further information, please contact us.