Finnchat Analytics

Finnchat Analytics optimises the triggers which show the chat based on user behavior. Hereby we guarantee that the chat is used efficiently and constantly focuses on improving the conversion.

Learn more about the advantages of Finnchat Analytics and Intershop Communications AG! We would be glad to provide reference cases and integration best practices. If you need further information, please contact us.

Solution Capabilities

  • Orientation on results. We always focus on the results achieved. On average, our chat solution leads to the following results: 18% conversion in the chat, 37% higher shopping baskets, 28% more returning buyers
  • chat optimization through targeted modulation. With our triggers, we ensure an efficient switching of the chats and optimize them continuously. This way, we address those users who need the most help or advice when making a purchase and would most likely not have completed the transaction without chat
  • chat support by professional and trained personnel. Our partners do not have to invest time and resources in setting up an internal procedure and chat support. This focus ensures the ultimate response time;

Finnchat Analytics