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LiveChat

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LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone. With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction. The core feature of the software is its real-time live chat feature, where both service and sales teams can communicate with customers while they are on the website. Additionally, LiveChat integrates with 50+ applications to pull your CRM, contact management and other data into one interface. And you can also answer chats on the go via mobile applications for iPad, iPhone, and Android devices.

Solution Capabilities:

  • Interact with customers on the website
  • Make extra sales from using LiveChat
  • Make use of the detailed reports and analytics to measure your customer service efficiency
  • Customize the look of you chat window to make it work with the rest of your website
  • Stay connected with customers on the go with mobile apps
Learn more about the advantages of LiveChat and Intershop! We would be glad to provide reference cases and integration best practices. If you need further information, please contact us.

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